1. Introduction
RadiantNova AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We collect information that you voluntarily provide to us when you:
- Fill out our contact form (name, email, phone, company name)
- Request a free AI audit
- Subscribe to our newsletter or communications
- Interact with our chatbot
- Purchase or inquire about our services
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Respond to your inquiries and provide customer support
- Send you marketing communications (with your consent)
- Improve our website and services
- Analyze usage patterns and trends
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
4.1 We May Share Information With:
- Service Providers: Third-party vendors who perform services on our behalf (e.g., Netlify for hosting, email service providers)
- Analytics Partners: Google Analytics, Facebook Pixel (with anonymization when possible)
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition
4.2 We Never:
- Sell your personal information to third parties
- Share your data with advertisers without your consent
- Use your information for purposes unrelated to our services
5. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Regular security audits
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
- Object: Object to certain processing of your information
To exercise these rights, contact us at: info@RadiantNovaAI.com
7. Cookies and Tracking Technologies
7.1 We Use Cookies For:
- Essential website functionality
- Analytics and performance monitoring
- Personalization of content
- Marketing and advertising (with consent)
7.2 Cookie Types:
- Essential Cookies: Required for website operation
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Track conversions and ad performance
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
8. Third-Party Services
Our website uses the following third-party services:
- Netlify: Website hosting and form submissions
- Chatbase: AI chatbot functionality
- Google Analytics: Website analytics (IP anonymization enabled)
- Google Fonts: Typography
- Font Awesome: Icons
These services may collect information as described in their respective privacy policies.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided us with personal information, please contact us.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Standard Contractual Clauses (SCCs)
- Privacy Shield certification (where applicable)
- Consent where required
11. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
After this period, we will securely delete or anonymize your information.
12. GDPR Compliance (EU Users)
If you are in the European Union, we process your data under the following legal bases:
- Consent: For marketing communications
- Contract: To provide services you've requested
- Legitimate Interests: To improve our services and website
- Legal Obligation: To comply with laws
13. CCPA Compliance (California Residents)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
We do not sell personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for material changes)
15. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
RadiantNova AI
Email: info@RadiantNovaAI.com
Phone:
Location: Houston, Texas, USA